TL 263: What's the Big Idea? Using Listening Sessions to Build Relationships and Relevance
As museum’s work for continued relevance and diverse audiences in the coming years, there must be a turn toward being less “expert” on issues or people and more leaning toward being a conduit for compelling stories. The challenge is that telling contemporary stories with authenticity requires museums to build capacity for understanding based on strong community relationships and listening. Listening creates authentic connections, responsive relationships, alignment with the community and it stretches staff capacity.
In this technical leaflet, Levine Museum of the New South reveals the power and process of using listening sessions to build relationships and relevance. In addition, a case study from the museum’s Latino New South initiative is presented to showcase the success and insights into the Latino audience found through listening.