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Beyond Numbers: What Does Success Look Like?

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Success is often defined by attendance and the bottom line, but are these the best measures of performance? This session continues the conversation begun at the Kykuit Forum on the merits and pitfalls of metrics, identifying quantitative and qualitative measures of success, and the challenges of implementation, especially at small organizations.

Presenters: Max van Balgooy, Former Director of Interpretation and Education, National Trust for Historic Preservation; Alexandra Rasic, Director of Public Programs, Homestead Museum; Randi Korn, Principal, Randi Korn and Associates